Location:  Portland, OR 

About Mercy Corps

Mercy Corps is a leading global organization powered by the belief that a better world is possible.

In disaster, in hardship, in more than 35+ countries around the world, we partner to put bold solutions

into action — helping people triumph over adversity and build stronger communities from within.

Now, and for the future.

The Department

The mission of the Philanthropic Growth & Engagement (PG&E) Department is to advance Mercy Corps' mission by raising impactful and flexible funds—with a focus on growing unrestricted fundraising—from individuals, companies, and foundations, and elevating our global profile and influence. Our team brings together private fundraising professionals, marketing and communications specialists, development operations experts, and digital platform managers. Together, we boldly share Mercy Corps' global impact with our audiences through best-in-class storytelling with a focus on building trust, engagement, and long-term relationships among our supporters. We work across teams to inspire philanthropic support and partnership with external audiences and build and protect Mercy Corps' reputation and profile.

The Position

The Gift Processing Coordinator performs the processing of daily donations into Mercy Corps’ donor database, with a focus on mass market direct mail, online, and monthly gifts, ensuring that all data entry is done in a timely and accurate fashion. They create and maintain accurate donation and constituent records in The Raiser’s Edge in accordance with established data standards and perform ongoing data hygiene tasks. They work closely with the rest of the Development Operations team and Mercy Corps’ partner vendors to expedite problem solving and handling of complex gift and data entry cases.  The Gift Processing Coordinator backs up and cross trains with the Senior Coordinator, Major & Special Gifts. This role requires flexibility and openness to evolving responsibilities as systems, processes, and organizational needs change.

Essential Responsibilities
 

GIFT PROCESSING AND CONSTITUENT RECORD UPDATES

• Downloads donation transaction reports and files from various software and data sources; organizes, validates, and manipulates gift data in Excel and imports into The Raiser’s Edge donor database, following precise processing rules and ensuring accuracy on a large scale.
• Guarantees correct gift coding (amount, appeal, fund, etc.) and provides specialized handling for more involved gifts including donor-advised funds, IRAs, and gifts with premiums.
• Works closely with a variety of Mercy Corps’ partner vendors, including telemarketing and our donation processing center, to communicate and help troubleshoot data and systems needs/issues.
• Serves as point person for monthly giving data and requirements for all monthly giving gift processing and records standards. Processes monthly giving signups and amount upgrades through the website, direct mail, and telemarketing campaigns. Validates and imports monthly gifts on a regular schedule.
• Completes a variety of constituent and gift updates in The Raiser’s Edge including solicit code requests, deceased notifications, chargebacks, and refunds.
• Effectively finds solutions to database problems that relate to gift and/or constituent records; provides expedited problem solving for complex gift and data entry questions from other team members.

OTHER

• Completes tasks at the Portland, OR office three times per week including: opening, sorting, scanning, and recording donation mail, printing specialized donor tax receipts, working with Admin + Facilities Team to deposit checks in-house, and on rare occasions, completing in-person bank deposits.
• Maintains a working knowledge of all Development Operations data systems, including The Raiser’s Edge donor database, Blackbaud Merchant Services, ActionKit online database, Braintree payment processing system, and others as necessary.
• Creates and maintains documentation related to policies and procedures necessary to fulfill the position.
• Handles banking information and payment card data in a secure and compliant manner, maintaining familiarity with PCI requirements.

• Maintains donor confidence and protects Mercy Corps’ interests by keeping information confidential.
• Cross-trains with and backs up the Senior Coordinator, Major & Special Gifts, able to fill in for that position as needed.
• Contributes to team effort by accomplishing other duties as assigned.

SAFEGUARDING RESPONSIBILITIES 

●        Actively learns about safeguarding and integrates it into their work, including safeguarding risks and mitigations related to their area of work.

●        Practices the values of Mercy Corps including respecting the dignity and well-being of participants and fellow team members.

●        Encourages openness and communication in their team; encourages team members to submit reports if they have any concerns using reporting mechanisms e.g., Integrity Hotline and other options.

Supervisory Responsibility

None.

Accountability

Reports Directly To: Development Operations Manager

Works Directly With: Development Operations Team, Mass Market Engagement Team, and Admin + Facilities Team

Accountability to Participants and Stakeholders

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.

Minimum Qualification & Transferable Skills

• 1-year previous experience in nonprofits required, preferably in fundraising, development operations, or finance.
• Experience with The Raiser’s Edge database or other donor database.
• RE NXT experience a plus.
• Solid Microsoft Office Suite skills, including high comfort level in Excel.
• High detail orientation, especially with spreadsheets and reports.
• Strong data entry experience with superior accuracy and speed.
• Demonstrated ability to follow precise multi-step procedures, prioritize multiple complex tasks, and meet deadlines.
• Effective verbal and written communication, relationship building, teamwork, flexibility and grace under pressure.

Success Factors

A successful candidate will be a versatile multi-tasker with the proven ability to organize and prioritize many urgent tasks, follow procedures, and meet deadlines. They will be committed to getting it right every time, creating procedures and documentation to replicate success with complex processes repeatedly. They will be interested in fundraising. They will have a demonstrated ability to communicate ideas, concerns and solutions with the Development Operations Manager and other team members of varied work styles. They will be able to work independently and have demonstrated flexibility and creativity in planning and problem solving. A proven ability to learn quickly, take initiative and be accountable for results are important as well as an ability to understand the larger picture while remaining focused on the details, an even temperament, a good sense of humor and an awareness of and sensitivity to multi-cultural international development work.

Living Conditions / Environmental Conditions

Based in Portland, OR, United States. This is a hybrid position expected to perform assigned tasks at the Portland, OR office three days per week; otherwise, job responsibilities can be performed remotely.

Ongoing Learning

In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development

Team Engagement and Effectiveness 

Achieving our mission starts with how we build our team and collaborate. By bringing together individuals with a variety of experiences, backgrounds, and perspectives, we strengthen our ability to solve complex challenges and drive innovation. We foster a culture of trust and respect, where every team member is valued for their contributions, empowered to reach their full potential, and motivated to do their best work.

We recognize that building a strong and effective team is an ongoing process, and we remain committed to learning, improving, and growing together.

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer committed to providing equal employment opportunities to all employees and qualified applicants for employment without regard to race, color, sex, sexual orientation, religion or belief, national origin, age, disability, marital status, veteran status, or any other characteristics protected under applicable law.

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.

As an applicant, if you witness or experience any form of sexual misconduct during the recruitment process, please report this to Mercy Corps Integrity Hotline ([email protected]).